Customers who are considered consumers according to the Austrian Consumer Protection Law may withdraw from the contract without stating any reasons within 14 days from the delivery of the goods if the contract has been concluded using one or more telecommunication media (e.g. email, fax, telephone). Cancellation is not bound to a specific form. The withdrawal period is considered kept if the cancellation is sent within the period. There is no right of withdrawal according to the Austrian Consumer Protection Law for contracts on goods which are manufactured according to a customer's specifications or which are tailoredto individual needs.
Should a consumer withdraw from the contract, they are immediately obliged to return the received goods. Should the goods have been used by the consumer, WOODHEROES must be paid an appropriate fee for the use, including a reimbursement for the resultant decrease in the overall value of the product; whereat the sole acceptance of the product by the consumer is not in itself considered as depreciation. The consumer is expressly obliged to bear the costs and dispatch expenses connected with the return of the goods him/herself. Goods must be returned to: WoodHeroes GmbH Puchstraße 17 8020 Graz Austria